Accessibility for Claim criminal injuries compensation

This service is part of the wider GOV.UK website. There's a separate accessibility statement for the main GOV.UK website.

This page only contains information about:

Using this service

This website is run by Criminal Injuries Compensation Authority (CICA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Some people may find parts of this service difficult to use.

The live chat service is not fully accessible to people:

  • who use screen reader software
  • with low vision
  • with mobility impairments

The live chat service is not fully compatible with assistive technology that these users may rely on. We aim to fix these problems as quickly as possible.

What to do if you cannot access parts of this website

If you need information on this website in a different format:

email info@cica.gov.uk

Telephone: 0300 003 3601

Outside the UK: +44 (0) 203 684 2517

Relay UK: (if you cannot hear or speak on the phone) 18001 0300 003 3601

Our phone lines are open Monday to Friday, 10am to 3pm.

Find out about call charges

We'll consider your request and get back to you in 7 days or less.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements:

email info@cica.gov.uk

Telephone: 0300 003 3601

Outside the UK: +44 (0) 203 684 2517

Relay UK: (if you cannot hear or speak on the phone) 18001 0300 003 3601

Our phone lines are open Monday to Friday, 10am to 3pm.

Find out about call charges

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Criminal Injuries Compensation Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

The live chat does not have an H1 tag. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).

New live chat messages are not read out to screen reader users. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships) and 4.1.3 (status messages).

The live chat status indicator changes without any warning for screen reader users. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships) and 4.1.3 (status messages).

Some screen reader users will be unable to tell if the live chat is muted or unmuted. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships) and 2.4.4 (link purpose (in context)).

The live chat does not have a label on the chat field. This does not meet WCAG 2.1 success criterion 1.3.5 (identify input purpose) and 3.3.2 (labels or instructions).

Zooming and scaling is disabled in the live chat. This does not meet WCAG 2.1 success criterion 1.4.4 (resize text).

It is not possible to see all the text in the live chat window on a small screen. This does not meet WCAG 2.1 success criterion 1.4.10 (reflow).

Live chat users cannot navigate to the cookie policy link using the keyboard. This does not meet WCAG 2.1 success criterion 2.1.1 (keyboard).

Live chat users cannot stop new messages appearing in the chat windows. This does not meet WCAG 2.1 success criterion 2.2.2 (pause, stop, hide).

The send and close buttons on the live chat are not labelled correctly. This does not meet WCAG 2.1 success criterion 2.4.4 (link purpose (in context) and 2.4.9 (link purpose (link only)).

The live chat send message function is a link, not a button. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role, value).

The live chat does not use aria to alert the user when they receive a new message. This does not meet WCAG 2.1 success criterion 4.1.3 (status messages).

We plan to make the live chat service fully accessible by 30 November 2021.

How we tested this website

The 'Claim criminal injuries compensation’ service was last tested on 10 December 2019. The test was carried out by Digital Accessibility Centre.

We tested the application form using dummy data up to the ‘Check your answers’ page.

We tested our main website platform, available at https://claim-criminal-injuries-compensation.service.justice.gov.uk.

The live chat service was last tested on 1 September 2020. The test was carried out by Digital Accessibility Centre.

This statement was prepared on 18 March 2020. It was last updated on 19 January 2021.